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How are you using your EARS as a sales tool?

03:00 min | 6.9.2008

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Recent Comments:

hellomynameisscott June 9, 2008
My mentor, Shep Hyken, taught me a great listening lesson for sales. During the conversation, especially on the phone, always take copious notes. Then, email the notes to your customer after it's over to PROVE that you were listening - and also to stay on the same page!

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