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Link this video: http://www.nametagtv.com/video?id=110

Are you using the word "but" too much?


02:37 min | 4.14.2008



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hellomynameisscott April 14, 2008
It's not enough to tell frontline staff to say, "Yes, AND..." The key is to find LOTS of other ways to substitute for but. Still by far my favorite: "The challenge is..."


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