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Complaints are Opportunities

How are you making it easy for customers to complain?

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What safety words do you use with upset customers and employees?

03:26 min | 7.1.2008

How are you using your EARS as a sales tool?

03:00 min | 6.9.2008

How is having a conversation with my manager going to make me FEEL?

02:51 min | 6.3.2008