Are you building your brand by hand?

How do people experience you?

05:53 min | 8.8.2011

How do people experience you?

04:09 min | 7.22.2011

Are you building your brand by hand?

06:38 min | 7.22.2011

What questions do you ask yourself every day?

03:43 min | 1.26.2011

Do you keep a supply of questions with you at all times?

03:32 min | 1.25.2011

What are your Phrases That Payses?

03:29 min | 6.18.2010

How are you helping your customers fall in love with you?

03:09 min | 4.8.2010

Do you bring peace or drama into your customers' lives?

03:42 min | 2.3.2010

When was the last time you made one of your customers GASP?

03:09 min | 7.21.2009

When was the last time you were one of your OWN customer?

03:04 min | 6.22.2009

How are you branding your service?

03:14 min | 4.27.2009

Are you demonstrating ownership to the customers?

02:55 min | 3.2.2009

How do your words demonstrate urgency?

03:02 min | 11.4.2008

How engaged are your customers?

03:08 min | 9.23.2008

How are you making it easy for customers to complain?

03:12 min | 6.17.2008

Is your phone greeting too looooooong?

03:21 min | 5.6.2008

Are you using the word "but" too much?

02:37 min | 4.14.2008

How are you adding value to your answers?

02:50 min | 2.4.2008

How are you demonstrating emotional reliability?

03:20 min | 2.4.2008

Do you really need to use the guest's name 17 times?

03:04 min | 2.4.2008

Yeah, but are they telling their friends about you?

02:03 min | 2.4.2008

How quickly are you responding to customers?

03:17 min | 2.4.2008

Are you words making customers feel defensive?

02:59 min | 2.4.2008